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Shipping & Returns

Shipping

Orders over £100 within the UK are free.  All other shipping costs are below.

UK- Royal mail 1st class signed for £6.00

Europe- Royal mail International tracked and signed for £12.50

Worldwide- Royal mail International tracked and signed for £18.50

We aim to ship your items within 1-3 working days.

If your order is urgent please send us an email at mail@gonsalvesandhall.com and we will do our best to help.

For deliveries outside the UK, our postage and packaging charges do not cover any possible customs import duties and or taxes. You will be responsible for any import duties and taxes as we have no control over these charges and cannot predict what they may be. Also international deliveries may be opened by customs authorities and inspected, this may cause delays to deliveries which is beyond our control.

Returns

Our policy lasts 14 days from receipt of your goods. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We only offer returns for items purchased online and at full price.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: Studio 205, Bridget Riley Studios, 43 Dace Road London GB E3 2NG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please use a trackable shipping service. We cannot guarantee we will receive your returned item.